Your service. Your information.

Privacy & recordings

Setup collects your contact details, business information, chosen languages and notification preferences to configure your receptionist. Calls can produce caller details, transcripts, summaries and, when enabled and permitted, recordings. Your client space also stores leads you add.

Who processes the information?

AI Receptionist uses Stripe for payments, Vapi and its configured voice, transcription and AI providers for conversations, Twilio for telephone service and text alerts, Resend for email, and Clerk for client login. Data needed to provide those services is handled by those providers. Stripe handles card details through its secure checkout.

How recording works

Recording is off by default. Choose your languages and enable recording only if you want it. Audio starts only after explicit caller permission to record and share with the business is verified. Permission questions are supported in all 41 listed service languages. If the spoken question and reply cannot be verified, the call continues with written notes only. A notice or continued conversation alone does not authorize recording. Callers can decline or withdraw permission and still get help. An objection stops recording and prevents its private sharing.

Call notes and recordings may contain personal information. Only collect what your business needs. Do not put passwords, payment-card numbers or private customer records in the setup form. For the public phone demo, use fictional details; recording and transcript artifacts are disabled for that demo, but telecom and AI providers still process the call.

Private links and deletion requests

Call-report links expire after seven days. Anyone with a valid private link can access that report, so do not forward it. Link expiry does not delete business or provider records. For access, correction or deletion requests, email support. Include enough information to identify your account or call, but do not email sensitive call contents or passwords. We may need to verify your identity.

Billing & cancellation

New customers pay US$0 monthly membership for 30 days from confirmed Stripe signup, then US$19.00 USD/month automatically unless canceled. A card and agreement to automatic monthly billing are required. Stripe shows the first paid billing date before confirmation. The trial includes no free minutes: connected AI call time costs US$0.19 USD/minute from activation, including during the trial. Existing customers keep their agreed prices and subscriptions. Stripe signup must be confirmed before automated setup begins. The number is emailed only after setup checks succeed; provider delays can extend activation time.

When you authorize usage billing at signup, your saved card is charged US$10 after completed calls whenever unbilled usage reaches US$10. Multiple usage payments can occur in a month. Under the new terms, remaining usage is collected at calendar month-end (America/Vancouver time) or cancellation, including during the trial and below US$10. Late provider totals may be billed after cancellation. Balances under US$0.50 carry forward during service and are waived at cancellation. Sub-cent fractions carry forward without rounding up each call. Existing customers keep their previously accepted collection terms until they separately accept updated terms.

Example, with no previous usage balance: 100 connected minutes incur US$19 of usage under the new offer: US$10 is collected and US$9 is collected at month-end or cancellation. Membership is US$0 during the first 30 days, then US$19.00/month. The same usage plus one paid membership month costs US$38. All amounts are USD, before any applicable taxes disclosed by Stripe.

Cancel your membership online

Sign in securely with your billing email, choose your subscription, and confirm cancellation before the trial ends to avoid the first monthly fee. Cancellation takes effect immediately, and your receptionist number is automatically deactivated as we process Stripe’s confirmation. Turn off call forwarding with your carrier so calls return to your usual voicemail.

No support request is needed. If you cannot access your billing email, contact support for help. Turning off call forwarding alone does not cancel the membership.

If a payment-status page cannot verify your order, check your Stripe receipt and contact us. Do not pay again just because setup is delayed. Your phone carrier controls call forwarding and any carrier charges.

Refund requests

For a refund request or a disputed charge, email support with your business name, setup email, payment date, receipt reference and a short explanation. Never send your full card number.

A request does not automatically issue a refund. Contact us to confirm refund terms before paying if a particular refund arrangement is important to you. The new-customer trial waives only the monthly fee for 30 days. Connected call usage is chargeable from activation, including during the trial. Existing usage invoices remain payable after cancellation. No money-back guarantee is advertised.